Terms and Conditions

1. Interpretation

In these Terms and Conditions, the following words have the following meanings:

Instructor: Mr Angus Hilton or such other properly qualified instructor as the School may provide. Client: The person taking Training with the School. Training: Such driving lessons or any such other driving-related training agreed between the parties and provided by the School to the Client. Lesson: A singular unit of Training, the duration of which has been agreed between the parties. Price: The price per Lesson. School: Gus Hilton Driving School. School Vehicle: The vehicle provided by the School in which the Client will take the Lessons, if a vehicle is required.

2.Provision of Training

Training will be provided by an Instructor who is approved and licensed by the Driver and Vehicle Standards Agency (‘DVSA’). The date, time and collection point for a Lesson will be agreed in advance. Training will be provided in the School Vehicle, unless previously agreed between the Instructor and the Client.

3.The Client’s obligations if the Training involves the Client driving a motor vehicle.

The Client must hold a current, valid driving licence which must be produced either on or before the first Lesson. The Instructor may periodically check that the licence is still valid. The Client must be able to read a number plate at 20.5 metres, using glasses or lenses if required.The Client must be in a fit state to drive safely; at no time should they be under the influence of alcohol or any other substance that may affect their ability to drive. The Instructor reserves the right to refuse or stop a Lesson if he/she feels the Client is not in a fit state to drive. Mobile phones and other electronic devices are not to be used while driving in a Lesson. Mobile phones are only to be used if the vehicle is parked, the engine is off and the key removed.

4. Payment for Lessons

The price per Lesson will be agreed in advance by the Client and the Instructor. Payment must be made in advance of the Lesson taking place. Accepted methods for payment are cash, cheque, debit/credit card, bank transfer. Where a discount has been offered and agreed for a minimum number of Lessons, the full amount for that number of Lessons must be paid before the first Lesson takes place or at the beginning of the first Lesson. The School may alter the Lesson price by giving the Client 48 hours notice.

5. Cancellation or Postponement

The Client must provide 48 hours notice to cancel or postpone a Lesson. Failure to provide this notice will result in the Client being charged at the agreed Lessonprice. From time to time the Instructor may need to postpone a Lesson due to circumstances beyond their control, such as adverse weather and road conditions. In this instance the Instructor will give the Client as much notice as is practicably possible.

Covid-19: Clients will be contacted 24hrs before each lesson to ascertain their health in relation to Covid-19. If they have symptoms of Covid-19, have tested positive for Covid-19 or have been contacted by the NHS Track and Trace system the lesson will be cancelled with no loss of fee by the Client. No further lessons can be booked for a minimum of 7 days. If the Client fails to inform the instructor of any of these conditions and on arrival at the pick-up point the instructor feels that the Client is suffering symptoms or that to proceed with the lesson would be otherwise unsafe the lesson will be cancelled and the Client will forfeit the lesson fee. If the Instructor has symptoms of Covid-19, tests positive or is contacted by NHS Track and Trace then the Client will be contacted as soon as is reasonably possible and the lesson will be cancelled with no loss of fee by the Client.

6. The School Vehicle

The School Vehicle will be fitted with dual controls and will be well maintained, clean and tidy at all times, allowing for reasonable wear and tear.

7. Use of the Client’s vehicle

If the Client wishes to use their own vehicle for Training or for a practical driving test they must give the Instructor 48 hours notice. It is at the Instructor’s discretion as to whether they agree to Training taking place in the Client’s own vehicle. If the Instructor agrees then the Client must provide evidence that the vehicle is insured for the purposes of professional driver training and/or for use in a practical driving test, and must provide a current valid MOT certificate. The vehicle must display ‘L’ plates. Failure to provide any of the above will result in the Lesson being refused and the Client being charged for the Lesson. If the vehicle is to be used for a practical driving test it is the Client’s responsibility to ensure that it complies with regulations for cars to be used in driving tests. These can be found at https://www.gov.uk/driving-test/using-your-own-car

8. The Driving Test

In consultation with the Client the Instructor will determine when, in their professional opinion, the Client is ready to take a practical driving test. The Instructor will book the driving test and arrange for the School Vehicle to be available. If it has been agreed that the Client may book their own test then the Client will inform the Instructor of the date and time of the test as soon as is practicably possible. Failure to do so may mean that the School Vehicle is unavailable.

From time to time, due to circumstances beyond the control of the School, the School Vehicle may be unavailable for a practical driving test, for which the School will have no liability.In this event the School will endeavour to provide 3 working days notice of this.

If, in the Instructor’s opinion, the Client’s driving is actually or potentially dangerous or if the Client has failed to reach the required standard the School may withhold use of the School Vehicle and the Instructor may decline to present the Client for test. In this instance the School will not be liable for any loss of test fees paid.

9. Complaints Procedure

Any Client complaints should be made in writing to either (a) Mr A Hilton, Gus Hilton Driving School, Gordon Cottage, 27 Gordon Road, Canterbury, Kent, CT1 3PW, or (b) info@gushiltondrivingschool.co.uk . Complaints will be investigated and, where practicable, resolution proposals will be provided to the Client within 28 days of receipt of the complaint. If the Client is unhappy with the result they may complain to the ADI Registrar by writing to the Registrar at: The Driver and Vehicle Standards Agency, The Axis Building, 112 Upper Parliament Street, Nottingham, NG1 6LP.